James Langdon - Patient Privacy Notice
1. As your treating clinician and therefore custodian of personal information relating to your medical treatment, I must only use that information in accordance with all applicable law and guidance. This Privacy Notice provides you with a detailed overview of how I will manage your data from the point at which it is gathered and onwards, and how that complies with the law. I will use your personal information for a variety of purposes including, but not limited to, providing you with care and treatment, sharing it with other medical professionals and research/clinical audit programmes.
2. In addition, you have a number of rights as a data subject. You can, for instance, seek access to your medical information, object to me using your information in particular ways, request rectification of any information which is inaccurate or deletion of information which is no longer required (subject to certain exceptions). This Privacy Notice also sets out your rights in respect of your personal information, and how to exercise them.
3. For ease of reference, this Notice is broken into separate sections below with headings which will help you to navigate through the document.
1. This Privacy Notice sets out details of the information that I, as a clinician responsible for your treatment (and including my medical secretaries), may collect from you and how that information may be used. Please take your time to read this Privacy Notice carefully.
2. In this Privacy Notice I use "I" or "mine" or "my" to refer to me as the clinician who is using your personal information.
3. In the event that you have any queries, comments or concerns in respect of the manner in which I have used, or potentially will use, your personal information then you should contact me directly and I would be happy to discuss further. I can be contacted by telephone on 01582 714 304 or by email firstname.lastname@example.org.
Your personal data
4. I am a Data Controller in respect of your personal information which I hold about you. This will mainly relate to your medical treatment, but will be likely to also include other information such as financial data in relation to billing. I must comply with the data protection legislation and relevant guidance when handling your personal information, and so must any medical secretary who assists me in an administrative capacity. Your personal data may include any images taken in relation to your treatment which must not only be managed in accordance with the law, this Privacy Notice but also all applicable professional standards including guidance from the General Medical Council and British Medical Association.
5. I will provide your treatment from Spire Harpenden Hospital or One Hatfield Hospital and, in due course, it may be necessary for Spire Harpenden Hospital or One Hatfield Hospital to also process your personal data. I will do so in accordance with the law, the principles of this Privacy Notice and to the extent that it is necessary to do so. This could be where Spire Harpenden Hospital or One Hatfield Hospital needs to arrange other healthcare services as part of your treatment, such as nursing or dietician advice, or support other aspects of the treatment which I provide to you. In that case, Spire Harpenden Hospital or One Hatfield Hospital will become a joint Data Controller in respect of your personal information and you will be provided with a copy of their Privacy Notice which sets out how they will manage that information.
6. Your personal information will be handled in accordance with the principles set out within this Privacy Notice. This means that whenever I use your personal data, I will only do so as set out in this Privacy Notice. From time to time, I may process your personal information at a non-Spire Harpenden Hospital or One Hatfield Hospital site (medical or non-medical), as may my medical secretary.
What personal information do I collect and use from patients?
7. I will use “special categories of personal information” (previously known as "sensitive personal data") about you, such as information relating to your physical and mental health.
8. If you provide personal information to me about other individuals (including medical or financial information) you should inform the individual about the contents of this Privacy Notice. I will also process such information in accordance with this Privacy Notice.
9. In addition, you should note that in the event you amend data which I already hold about you (for instance by amending a pre-populated form) then I will update our systems to reflect the amendments. Our systems will continue to store historical data.
10. As one of my patients, the personal information I hold about you may include the following:
b) Contact details, such as postal address, email address and telephone number (including mobile
c) Financial information, such as credit card details used to pay us and insurance policy details
e) Emergency contact details, including next of kin
f) Background referral details
Special Categories Personal Information
11. As one of my patients, I will hold information relating to your medical treatment which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. This may include the following:
a) Details of your current or former physical or mental health, including information about any healthcare you have received from other healthcare providers such as GPs, dentists or hospitals (private and/or NHS), which may include details of clinic and hospital visits, as well as medicines administered. I will provide further details below on the manner in which I handle such information.
b) Details of services you have received from me
c) Details of your nationality, race and/or ethnicity
d) Details of your religion
e) Details of any genetic data or biometric data relating to you
f) Data concerning your sex life and/or sexual orientation
12. The confidentiality of your medical information is important to me, and I make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health (or indeed any of your personal information more generally). In doing so, I will comply with UK data protection law, including the Data Protection Act 2018 and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the General Medical Council and the Nursing and Midwifery Council.
13. From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of your information will comply with the GDPR and the new Data Protection Act from that date onwards
How do I collect your information?
14. I may collect personal information from a number of different sources including, but not limited to:
c) Other hospitals, both NHS and private (including Spire/other independent provider)
d) Mental health providers
e) Commissioners of healthcare services
f) Other clinicians (including their medical secretaries)
Directly from you
15. Information may be collected directly from you when:
a) You enter into a contract with me or Spire Healthcare / One healthcare / other independent provider for the provision of healthcare services
b) You use those services
c) You complete enquiry forms on my / Spire Healthcare / One healthcare / other independent provider
d) You submit a query to me including by email or by social media
e) You correspond with me by letter, email, telephone or social media.
From other healthcare organisations
16. My patients will usually receive healthcare from other organisations, and so in order to provide you with the best treatment possible I may have to collect personal information about you from them. These may include:
a) Medical records from your GP
b) Medical records from other clinicians (including their medical secretaries)
c) Medical records from your dentist
d) Medical records from the NHS or any private healthcare organisation
17. Medical records include information about your diagnosis, clinic and hospital visits and medicines administered.
From third parties
18. As detailed in the previous section, it is often necessary to seek information from other healthcare organisations. I may also collect information about you from third parties when:
a) You are referred to me for the provision of services including healthcare services
b) I liaise with your current or former employer, health professional or other treatment or benefit provider
c) I liaise with your family
d) I liaise with your insurance policy provider
e) I deal with experts (including medical experts) and other service providers about services you have received or are receiving from me
f) I deal with NHS health service bodies about services you have received or are receiving from us
g) I liaise with credit reference agencies
h) I liaise with debt collection agencies
i) I liaise with Government agencies, including the Ministry of Defence, the Home Office and HMRC
How will I communicate with you?
19. I may communicate with you in a range of ways, including by telephone, SMS, email, and / or post. If I contact you using the telephone number(s) which you have provided (landline and/or mobile), and you are not available which results in the call being directed to a voicemail and/or answering service, I may leave a voice message on your voicemail and/or answering service as appropriate, and including only sufficient basic details to enable you to identify who the call is from, very limited detail as to the reason for the call and how to call me back.
a) to ensure that I provide you with timely updates and reminders in relation to your healthcare (including basic administration information and appointment information (including reminders)), I may communicate with you by SMS and/or unencrypted email (where you have provided me with your SMS or email address).
b) to provide you with your medical information (including test results and other clinical updates) and/or invoicing information, I may communicate with you by email (which will be encrypted) where you have provided me with your email address and have expressed a preference to be contact by email. The first time I send you any important encrypted email that I am not also sending by post or which requires action to be taken, I will endeavour to contact you separately to ensure that you are able to access the encrypted email you are sent.
21. Please note that although providing your mobile number and email address and stating a preference to be communicated by a particular method will be taken as an affirmative confirmation that you are happy for us to contact you in that manner, I am not relying on your consent to process your personal data in order to correspond with you about your treatment. As set out further below, processing your personal data for those purposes is justified on the basis that it is necessary to provide you with healthcare service.
What are the purposes for which your information is used?
22. I may 'process' your information for a number of different purposes, which is essentially the language used by the law to mean using your data. Each time I use your data I must have a legal justification to do so. The particular justification will depend on the purpose of the proposed use of your data. When the information that we process is classed as a “special category of personal information”, I must have a specific additional legal justification in order to use it as proposed.
23. Generally I will rely on the following legal justifications, or 'grounds':
a) Taking steps at your request so that you can enter into a contract with me to receive healthcare services from us.
b) For the purposes of providing you with healthcare pursuant to a contract between you and I. I will rely on this for activities such as supporting your medical treatment or care and other benefits, supporting your nurse, carer or other healthcare professional and providing other services to you.
c) I have an appropriate business need to process your personal information and such business need does not cause harm to you. I will rely on this for activities such as quality assurance, maintaining my business records, monitoring outcomes and responding to any complaints.
d) I have a legal or regulatory obligation to use such personal information.
e) I need to use such personal information to establish, exercise or defend my legal rights.
f) You have provided your consent to my use of your personal information.
24. Note that failure to provide your information further to a contractual requirement with me may mean that I am unable to set you up as a patient or facilitate the provision of your healthcare.
25. I provide further detail on these grounds in the sections below.
Appropriate business needs
26. One legal ground for processing personal data is where I do so in pursuit of legitimate interests and those interests are not overridden by your privacy rights. Where I refer to use for my appropriate business needs, I am are relying on this legal ground.
The right to object to other uses of your personal data
27. You have a range of rights in respect of your personal data, as set out in detail in sections 70-81. This includes the right to object to me using your personal information in a particular way (such as sharing that information with third parties), and I must stop using it in that way unless specific exceptions apply. This includes, for example, if it is necessary to defend a legal claim brought against me, or it is otherwise necessary for the purposes of your ongoing treatment.
You will find details of my legal grounds for each of our processing purposes below. I have set out individually those purposes for which I will use your personal information, and under each one I set out the legal justifications, or grounds, which allow me to do so. You will note that I have set out a legal ground, as well as an 'additional' legal ground for special categories of personal information. This is because I have to demonstrate additional legal grounds where using information which relates to a person's healthcare, as I will be the majority of the times I use your personal information.
Purpose 1: To set you up as my patient, including carrying out fraud, credit, anti-money laundering and other regulatory checks
28. As is common with most business, I have to carry out necessary checks in order for you to become a patient. These include standard background checks, which I cannot perform without using your personal information.
29. Legal ground: Taking the necessary steps so that you can enter into a contract with me for the delivery of healthcare.
30. Additional legal ground for special categories of personal information: The use is necessary for reasons of substantial public interest, and it is also in my legitimate interests to do so.
Purpose 2: To provide you with healthcare and related services
31. Clearly, the reason you come to me is to provide you with healthcare, and so I have to use your personal information for that purpose.
32. Legal grounds:
a) Providing you with healthcare and related services
b) Fulfilling my contract with you for the delivery of healthcare
33. Additional legal grounds for special categories of personal information:
a) I need to use the data in order to provide healthcare services to you
b) The use is necessary to protect your vital interests where you are physically or legally incapable
of giving consent
Purpose 3: For account settlement purposes
34. I will use your personal information in order to ensure that your account and billing is fully accurate and up-to-date
35. Legal grounds:
a) My providing you healthcare and other related services
b) Fulfilling my contract with you for the delivery of healthcare
c) My having an appropriate business need to use your information which does not overly prejudice
d) Your consent
36. Additional legal grounds for special categories of personal information:
a) b) c)
I need to use the data in order to provide healthcare services to you
The use is necessary in order for me to establish, exercise or defend my legal rights
Purpose 4: For medical audit/research purposes
37. I may process your personal data for the purposes of local clinical audit – i.e. an audit carried out by myself or my direct team for the purposes of assessing outcomes for patients and identifying improvements which could be made for the future. I am able to do so on the basis of my legitimate interest and the public interest in statistical and scientific research, and with appropriate safeguards in place. You are, however, entitled to object to my using your personal data for this purpose, and as a result of which I would need to stop doing so. If you would like to raise such an objection then please contact me using the details provided in paragraph 3 above.
38. I may also be asked to share information with U.K. registries for which ethical approval is not necessarily required but which form part of the National Clinical Audit programme, hosted by NHS England and who provide a list of National Clinical Audit and Clinical Outcome Review programmes and other quality improvement programmes which we should prioritise for participation. I may do so without your consent provided that the particular audit registry has received statutory approval, or where the information will be provided in a purely anonymous form, otherwise your consent will be needed and either I will seek this from you or the registry themselves will do so. The registry with which I regularly share data with is the British Spine Registry.
39. I may also be asked to participate in medical research and share data with ethically approved third party research organisations.
40. I will share your personal data only to the extent that it is necessary to do so in assisting research and as permitted by law. Some research projects will have received statutory approval such that consent may not be required in order to use your personal data. In those circumstances, your personal will be shared on the basis that:
a) I have a legitimate interest in helping with medical research and have put appropriate safeguards in place to protect your privacy
Additional legal grounds for special categories of personal information:
b) The processing is necessary in the public interest for statistical and scientific research purposes
41. In the event that consent is required then either I will seek this from you, or the research agency will do so.
Purpose 5: Communicating with you and resolving any queries or complaints that you might have.
42. From time to time, patients may raise queries, or even complaints, with me and [Spire/other independent provider] and I take those communications very seriously. It is important that I am able to resolve such matters fully and properly and so I, as well as [Spire/other independent provider] will need to use your personal information in order to do so.
43. Legal grounds:
a) Providing you with healthcare and other related services
b) Having an appropriate business need to use your information which does not overly prejudice you
44. Additional legal grounds for special categories of personal information:
a) The use is necessary for the provision of healthcare or treatment pursuant to a contract with a
b) The use is necessary in order for me to establish, exercise or defend my legal rights
Purpose 6: Communicating with any other individual that you ask us to update about your care and updating other healthcare professionals about your care.
45. In addition, other healthcare professionals or organisations may need to know about your treatment in order for them to provide you with safe and effective care, and so I may need to share your personal information with them. Further details on the third parties who may need access to your information is set out at section 58 below.
46. Legal grounds:
a) Providing you with healthcare and other related services
b) I have a legitimate interest in ensuring that other healthcare professionals who are routinely
involved in your care have a full picture of your treatment
47. Additional legal ground for special categories of personal information:
a) I need to use the data in order to provide healthcare services to you
b) The use is necessary for reasons of substantial public interest under UK law
c) The use is necessary in order for me to establish, exercise or defend my legal rights
48. I also participate in initiatives to monitor safety and quality, helping to ensure that patients are getting the best possible outcomes from their treatment and care. The Competition and Markets Authority Private Healthcare Market Investigation Order 2014 established the Private Healthcare Information Network (“PHIN”), as an organisation who will monitor outcomes of patients who receive private treatment. Under Article 21 of that Order, I am required to provide PHIN with information related to your treatment, including your NHS Number in England and Wales, CHI Number in Scotland or Health and Care Number in Northern Ireland), the nature of your procedure, whether there were any complications such as infection or the need for readmission/admission to a NHS facility and also the feedback you provided as part of any PROMs surveys. PHIN will use your information in order to share it with the NHS, and track whether you have received any follow-up treatment. I will only share this information with PHIN if you have provided your consent for me to do so.
49. The records that I share may contain personal and medical information about patients, including you. PHIN, like me, will apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Any information that is published by PHIN will always be in anonymised statistical form and will not be shared or analysed for any purpose other than those stated. Further information about how PHIN uses information, including its Privacy Notice, is available at www.phin.org.uk.
Purpose 7: Complying with our legal or regulatory obligations, and defending or exercising our legal rights
50. As a provider of healthcare, I am subject to a wide range of legal and regulatory responsibilities which is not possible to list fully here. I may be required by law or by regulators to provide personal information, and in which case I will have a legal responsibility to do so. From time to time, clinicians are unfortunately also the subject of legal actions or complaints. In order to fully investigate and respond to those actions, it is necessary to access your personal information (although only to the extent that it is necessary and relevant to the subject-matter).
51. Legal grounds:
a) The use is necessary in order for us to comply with our legal obligations
52. Additional legal ground for special categories of personal information:
a) I need to use the data in order for others to provide informed healthcare services to you
b) The use is necessary for reasons of the provision of health or social care or treatment or the
management of health or social care systems
c) The use is necessary for establishing, exercising or defending legal claims
53. I am also required by law to conduct audits of health records, including medical information, for quality assurance purposes. Your personal and medical information will be treated in accordance with guidance issued by the Care Quality Commission (England), Health Inspectorate Wales and Healthcare Improvement Scotland
Purpose 8: Managing my business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice)
54. In order to do this, I will not need to use your special categories of personal information and so I have not identified the additional ground to use your information for this purpose.
55. Legal grounds:
a) My having an appropriate business need to use your information which does not overly prejudice
Purpose 9: Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed.
56. As a provider of private healthcare services, I need to carry out marketing but am mindful of your rights and expectations in that regard. As a result, I will only provide you with marketing which is relevant to my business and only where you have specifically confirmed your consent to do so.
57. Legal grounds:
a) My having an appropriate business need to use your information which does not overly prejudice you
b) You have provided your consent Disclosures to third parties:
58. I may disclose your information to the third parties listed below for the purposes described in this Privacy Notice. This might include:
a) A doctor, nurse, carer or any other healthcare professional involved in your treatment
b) Other members of support staff involved in the delivery of your care, like receptionists and porters
c) Anyone that you ask me to communicate with or provide as an emergency contact, for example your next of kin or carer
d) NHS organisations, including NHS Resolution, NHS England, Department of Health
e) Other private sector healthcare providers
f) Your GP
g) Your dentist
h) Other clinicians (including their medical secretaries)
i) Third parties who assist in the administration of your healthcare, such as insurance companies
j) Private Healthcare Information Network
k) National and other professional research/audit programmes and registries, as detailed under purpose 4 above
l) Government bodies, including the Ministry of Defence, the Home Office and HMRC
m) Our regulators, like the Care Quality Commission, Health Inspectorate Wales and Healthcare Improvement Scotland
n) The police and other third parties where reasonably necessary for the prevention or detection of crime
o) Our insurers
p) Debt collection agencies
q) Credit referencing agencies
r) Our third party services providers such as IT suppliers, actuaries, auditors, lawyers, marketing agencies, document management providers and tax advisers
s) Selected third parties in connection with any sale, transfer or disposal of our business
t) I may also use your personal information to provide you with information about products or services
which may be of interest to you where you have provided your consent for me to do so.
59. I may communicate with these third parties in a variety of ways including, but not limited to, email, post, fax and telephone.
What marketing activities do I carry out?
60. I may also use your personal information to provide you with information about products or services which may be of interest to you where you have provided your consent for me to do so.
61. If you no longer wish to receive marketing emails, you can click on the "unsubscribe" link that appears in all of my emails, otherwise you can always contact me using the details set out in section 3 to update your contact preferences.
62. If you no longer wish to receive non-website based marketing information, please contact me.
Automated Decision Making
63. An automated decision is a decision made by computer without any human input, and there will be no automated decision-making in relation to your treatment or other decisions which will produce legal or similarly significant effects.
How long do I keep personal information for?
64. I will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Notice and in order to comply with my legal and regulatory obligations. I follow the Retention Policy of West Hertfordshire Hospitals NHS Trust. If you would like further information regarding the periods for which your personal information will be stored, please contact me using the details outlined in section 3. The Retention Policy of West Hertfordshire Hospitals NHS Trust can be found at: http://www.westhertshospitals.nhs.uk/foi_publication_scheme/documents/trust_policies/ G018-Records_Retention_Disposal_Policy_Schedules_v3.pdf
65. If you would like further information regarding the periods for which your personal information will be stored, please contact me using the details outlined in section 3.
International data transfers
66. I (or third parties acting on my behalf) may store or process information that we collect about you in countries outside the European Economic Area ("EEA"). Where I make a transfer of your personal information outside of the EEA I will take the required steps to ensure that your personal information is protected.
67. I will only do so to the extent that it is relevant and necessary. Under certain circumstances, I may request your consent for such a transfer.
68. If you would like further information regarding the steps I take to safeguard your personal information, please contact me using the details provided in section 3 above.
69. Please note that we have listed above the current common transfers of personal data outside of the EEA but it may be necessary, in future, to transfer such data for other purposes. In the event that it is necessary to do so, we will update this Privacy Notice.
70. Under data protection law you have certain rights in relation to the personal information that I hold about you. These include rights to know what information I hold about you and how it is used. You may exercise these rights at any time by contacting me using the details provided at section 3 above.
71. There will not usually be a charge for handling a request to exercise your rights.
72. If I cannot comply with your request to exercise your rights we will usually tell you why.
73. There are some special rules about how these rights apply to health information as set out in legislation including the Data Protection Act (current and future), the General Data Protection Regulation as well as any secondary legislation which regulates the use of personal information.
74. If you make a large number of requests or it is clear that it is not reasonable for me to comply with a request then we do not have to respond. Alternatively, I can charge for responding.
Your rights include:
The right to access your personal information
75. You are usually entitled to a copy of the personal information I hold about you and details about how I use it.
76. Your information will usually be provided to you in writing, unless otherwise requested. If you have made the request electronically (e.g. by email) the information will be provided to you by electronic means where possible.
77. Please note that in some cases I may not be able to fully comply with your request, for example if your request involves the personal data of another person and it would not be fair to that person to provide it to you.
78. You are entitled to the following under data protection law.
1. Under Article 15(1) of the GDPR I must usually confirm whether I have personal information about
you. If I do hold personal information about you I usually need to explain to you:
i. The purposes for which I use your personal information
ii. The types of personal information I hold about you
iii. Who your personal information has been or will be shared with, including in particular
organisations based outside the EEA.
iv. If your personal information leaves the EU, how I will make sure that it is protected
v. Where possible, the length of time I expect to hold your personal information. If that is not
possible, the criteria I use to determine how long I hold your information for
vi. If the personal data I hold about you was not provided by you, details of the source of the
vii. Whether I make any decisions about you solely by computer and if so details of how those
decision are made and the impact they may have on you
viii. Your right to ask me to amend or delete your personal information
ix. Your right to ask me to restrict how your personal information is used or to object to my use
of your personal information
x. Your right to complain to the Information Commissioner's Office
2. I also need to provide you with a copy of your personal data, provided specific exceptions and exemptions do not apply.
The right to rectification
79. I take reasonable steps to ensure that the information I hold about you is accurate and complete. However, if you do not believe this is the case, you can ask me to update or amend it.
The right to erasure (also known as the right to be forgotten)
80. I may update this Privacy Notice from time to time to ensure that it remains accurate, and the most up-to- date version can always be found at www.langdonspine.com. In the event that there are any material changes to the manner in which your personal information is to be used then I will provide you with an updated copy of this Privacy Notice.
81. In some circumstances, you have the right to request that I delete the personal information I hold about you. However, there are exceptions to this right and in certain circumstances I can refuse to delete the information in question. In particular, for example, I do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercising or defending legal claims.
The right to restriction of processing
82. In some circumstances, I must "pause" our use of your personal data if you ask me to do so, although I do not have to comply with all requests to restrict my use of your personal information. In particular, for example, I do not have to comply with your request if it is necessary to keep your information in order to perform tasks which are in the public interest, including public health, or for the purposes of establishing, exercise or defending legal claims.
The right to data portability
83. In some circumstances, I must transfer personal information that you have provided to you or (if this is technically feasible) another individual/ organisation of your choice. The information must be transferred in an electronic format.
The right to object to marketing
84. You can ask me to stop sending you marketing messages at any time and I must comply with your request. You can do this by contacting me using the details provided at section 3 above.
The right not to be subject to automatic decisions (i.e. decisions that are made about you by computer alone)
85. You have a right to not be subject to automatic decisions (i.e. decisions that are made about you by computer alone) that have a legal or other significant effect on you.
86. Please see section 80 for detail about when we may make automatic decisions about you.
87. If you have been subject to an automated decision and do not agree with the outcome, you can challenge the decision.
The right to withdraw consent
88. In some cases I may need your consent in order for my use of your personal information to comply with data protection legislation. Where we do this, you have the right to withdraw your consent to further use of your personal information. You can do this by contacting me using the details provided at section 3 above.
The right to complain to the Information Commissioner's Office
89. You can complain to the Information Commissioner's Office if you are unhappy with the way that I have dealt with a request from you to exercise any of these rights, or if you think I have not complied with our legal obligations.
90. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/ 91. Making a complaint will not affect any other legal rights or remedies that you have.
National Data Opt-Out Programme
92. NHS Digital is currently developing a national programme which will go live on 25 May 2018, pursuant to which all patients will be able to log their preferences as to sharing of their personal information. All health and care organisations will be required to uphold patient choices, but only from March 2020. In the meantime you should make me aware directly of any uses of your data to which you object.
Updates to this Privacy Notice
93. I may update this Privacy Notice from time to time to ensure that it remains accurate. In the event that these changes result in any material difference to the manner in which I process your personal data then I will provide you with an updated copy of the Policy.
94. This Privacy Notice was last updated on 24th May 2018.
What Patients Say
Mr Langdon has a calm and reassuringly expert professional manner that inspires confidence. He understood my fear of surgery and provided me with clear information in response to my many questions. He allowed me to take my time and reach a decision that I was happy with.
Mr Langdon took time to explain the procedure to me, also the possible side effects. He gave me every confidence regarding what would happen on the day
Mr Langdon’s manner was professional and friendly – he gave me confidence in the operation and hospital care. December 2020
Very professional and explained in detail all that could and would happen. December 2020
Cannot fault Mr Langdon in any way. February 2021
I felt that every one of my procedures was explained extremely well and prior to my operation. Mr Langdon outlined all of the issues that could occur, I felt very cared for and looked after, especially after my operation. February 2021
From my very first appointment I felt confident that I had chosen the right consultant, he made a plan and he stuck to it & made everything understandable. February 2021
James Langdon was pleasant, listened, explained my problem and possible solutions. Also has a great approach when mentioning I look at and manage my problem to evaluate it as tolerable and carry on or as needed intervention. July 2021
Mr Langdon is a very caring, nice guy who obviously knows his business. July 2021
Mr Langdon was excellent. He came recommended to me through a friend who knows him so I was always confident with his ability. He explained everything perfectly during the 1st assessment. The operation he performed on me was very successful and I am recovering well, and he also checked in on me after the operation a few times and talked me through the recovery. All in all, I’m very happy and satisfied. October 2020
Mr Langdon was brilliant from the start. I saw him at a different clinic first – but then the procedure was at Spire Harpenden. I feel he’s the best consultant I’ve seen in regards to my back – and I’ll certainly recommend him to friends and family for his outstanding knowledge and quick responses. October 2020
Displayed his knowledge perfectly with understanding my issue and needs. October 2020
I read about my consultant prior to booking my appointment with him as I felt he specialised in the treatment that I needed. He was very thorough and gave me lots of information about my procedure. He arranged for me to have my MRI scan ASAP and was booked in for my procedure very quickly. I have a follow up appointment with him in 2 weeks and hope to greet him with some positive results to my treatment. October 2020
First class. October 2020
Mr Langdon is kind, approachable and professional. November 2020
Explained clearly what would happen, good communication skills (eye contact, listened to me). November 2020
Excellent relaxed manner. November 2020
Mr Langdon is very attentive, understanding and patient I didn’t feel rushed at any stage. My decision was based on the straightforward and detailed information I received both verbally and written. Mr Langdon knows his stuff and I would without any hesitation recommend him 100%. I’m early recovery but I’m hopeful and confident that I will get my life back. Thank you James! November 2020
Very professional, willing to explain my questions and concerns. August 2020
Mr James Langdon was extremely helpful and informative. Fantastic bedside manner. July 2020
Mr Langdon has been fantastic. Not only, importantly, inspiring confidence, but practical and down to earth. He always ensured I had the opportunity to ask questions. Feb 2020
Extremely lucky to have Mr Langdon and his team, in every way so professional and so easy to talk with. September 2020
I had every faith in my consultant, that he was advising me and working in my best interest. September 2020
Mr Langdon is a caring person, listened to me and fully explained and discussed everything with me. I had complete confidence in him. September 2020
Once again a massive thank you to Mr Langdon and his team for their outstanding work and making the whole experience bearable. September 2020
I would like to express my sincere thanks and gratitude for curing my pain. For months I have suffered in agony day and night. I was in despair and you were my last hope. Now I am not in pain! I am continually smiling and enjoying life again! March 2020
Mr Langdon was great from start to finish. I know that he saw me at the end of an already full clinic and on top of that arranged an immediate MRI…making him much later than he needed to be in getting home! I was in a great deal of pain and I very much appreciated his help in getting me sorted as fast as possible. He made sure I was early on in the running order of procedures on the day of my treatment and everything was explained well to me both before and afterwards. Cannot fault in any way. Thank you very much.
Very patient took his time explaining the surgery and aftercare. Very knowledge about my condition. Made me feel relaxed and in safe hands as I was very scared of the surgery itself and the possible risks.
Very caring, explained fully what was wrong and what he was going to do. December 2019
He was very professional and helpful before, during and after my minor treatment. December 2019
Mr Langdon was extremely helpful and reassuring. December 2019
Mr Langdon was clear and confident with his communication. This is reassuring for a patient. December 2019
Professional and treated to a high standard. Mr Langdon was excellent, he knew everything on my condition explaining all the options available. December 2019
Mr Langdon’s manner was very polite, professional and efficient, he answered all her questions and came to see her quickly after her epidural. June 2017
I have just completed a 102 mile walk over 7 days. Thank you so much for patching me up and making this experience possible. June 2017
Thank you for your specialist surgical and operational skills as well as your patient friendly approach. The two don’t always go together. We need people like you to maintain such high standards of surgery and care. October 2017
I wanted to take the opportunity to thank you and your team following my surgery. It has been so long since I felt so well and without pain. The surgery and my recuperation has far surpassed my expectations and has made a huge difference to my lifestyle. December 2017
Three months on from my back operation and I am feeling so much better. Thank you for all the kindness and support you showed when I was in such desperate pain. February 2018
Thank you so much for the work that you have done. What an incredible job you have and do. Life changing. March 2018
Thank you for all you have done for me during the last few weeks. I am most grateful not only for the main work but also the extras like telephoning to keep me informed. April 2018
I cannot thank you enough for the success of my back operation. Everyone was so pessimistic and you were so positive. May 2018
I was at all times given all necessary information, listened to, and I had confidence that Mr Langdon would complete the operation successfully. August 2018
Highly skilled and intuitive. October 2018
He was brilliant, I felt so comfortable that he would look after me even though I felt so anxious, and he made sure to give me all the information I needed. Also, every nurse and employee of Spire had nothing but brilliant things to say about Mr Langdon – I didn’t even need to ask. They would look on my notes and see I had Mr Langdon and say I was in excellent hands, and so I felt extremely happy. My partner also has disc problems so I will very much be pointing him to Mr Langdon October 2018
Very understanding and caring chap from start to finish, and a great bedside manner, unusual for some consultants. He is trying hard to understand my problems and working with me on a treatment plan for the present, and the future. November 2018
My consultant is obviously a very competent person and comes across as such. My procedure was fully explained both before and after my surgery. He also has a professional sense of humour, which helped as I was very nervous November 2018
Mr Langdon was always prepared to fully explain what was wrong and what he could do about it, he gave me a lot of confidence to make the decision to operate, and so far so good. Albeit early days. November 2018
Mr Langdon was very professional and helpful, he came in on his day off because my treatment had to be moved. November 2018
Excellent, extremely knowledgeable on his speciality. I managed to get an appointment to see him at very short notice for which I was very grateful. December 2018
Excellent surgeon, great manner, explained procedure well. December 2018
A good sense of humour, understanding and non-judgmental. They explained everything very clearly. January 2019
Mr Langdon, very professional and calm, did not push the treatment on me which I really liked, but advised and let me make up my own mind. January 2019
James Langdon is a really good person to have on your side. He’s smart, attentive and very dedicated. January 2019
I felt very safe with Mr Langdon, he fully explained the procedure, the risks and the recovery. January 2019
A very professional consultant. Showed great care and understood me as a person and patient. Saw me pre procedure and after in recovery room and own room. Visited again before going home in late evening and yet again first thing the next morning. It felt like I was Mr Langdon’s only patient which I know is far from the truth. Unfortunately, I am a nervous patient but could not have been in better hands. Many thanks January 2019
Explained everything in detail, understood my concerns, excellent bedside manner, very professional. January 2019
James Langdon is very patient – he answers questions and really listens to you and explains again if you haven’t quite got something. March 2019
Mr James Langdon was in every way, courteous, clearly good at his particular area of expertise, took time out every day to see me and check that all was ok. Was happy to answer any questions I had. April 2019
Mr Langdon was very understanding about my condition and talked me through every procedure that could help me get more mobile again. I was always at ease with him with his caring attitude. A true professional thanks. April 2019
Mr Langdon gave a full explanation of the procedure and what would happen and what to do afterwards. Perfect. May 2019
Fully informed by Consultant Surgeon and Consultant Anaethetist who put me at ease with procedure. May 2019
I saw Mr Langdon before I had the operation and he explained everything that would happen on the day of the operation. June 2019
Very attentive, understood exactly what I was saying and made me feel confident that what I was doing was the right thing. June 2019
Mr. Langdon gave you complete confidence that all would be well and that he was available if needed at any time. He showed kindness and consideration. June 2019
Calm, professional, helpful. July 2019
Everything went off so smoothly. So pleased that the operation was so successful & the next day I was able to walk around without pain. July 2019
In overall terms he was absolutely brilliant. Clearly he is a brilliant surgeon but also a wonderful and understanding human being who, whilst pointing out the risks involved in the operation, filled me with absolute confidence that if success was possible, it would definitely be achieved – and I am delighted to say that it was. He is certainly a hero to me! It was also abundantly clear that all the staff at the hospital have absolute confidence in him and hold him in the highest regard. August 2019
Excellent, he fitted me in with an early appointment and treated me extremely well. September 2019
Extremely helpful explained everything very clearly. September 2019
Mr Langdon has been very clear and concise about the treatment he would be providing and the possible outcome. He has a very professional manner and I felt very at ease with him. He provided me with lots of information and visited me numerous times after my operation to see how I was and to explain what was done and what I should expect. I would be very happy to see Mr Langdon again in the future should I have a need to. September 2019
Caring conscientious and totally professional in all respects. September 2019
Mr Langdon gave me the confidence to go ahead with surgery that I was very worried about. He is very professional and thoroughly explained all the pros, cons and side effects that could possibly happen. All of the above helped me to make a more informed decision. October 2019
James Langdon was the consummate professional. He explained his diagnosis in plain language that was easy to understand and interpret from a layman’s point of view. He was careful to manage expectations and clear about potential risks keeping them in perspective and proportionate to the circumstances. His manner was direct whilst always retaining a caring attitude listening to the patient and answering questions clearly; even taking time out to follow up with my wife whilst I was still in post Op recovery. Very thorough and I would highly recommend James. October 2019
Fully explained the treatment I required and the reasons why. I felt very confident I was in good hands. October 2019
Professional, inspires confidence. October 2019
He was very understanding explaining everything very carefully and advising me on altering medication for the procedure and when to restart normal regime. November 2019
He was courteous, listened, understood the issue very quickly. Explained everything well and was sure to confirm I understood and asked if I had questions. I didn’t feel hurried. He provided an effective and efficient service. I’d definitely recommend him. November 2019
Professional and approachable. November 2019
Extremely happy. Care was first class throughout the stay and looked after all my needs November 2019
Very approachable, caring, friendly, put me at ease. December 2019
Very approachable and knowledgeable. Felt I was in very safe hands. December 2019
Very professional throughout. December 2019
Mr Langdon diagnosed my problem, explained fully the options I had regarding treatment also all the risks involved if I chose to have an operation. Mr Langdon organised a scan to confirm his diagnosis, and explained to me prior to my operation all that was involved in the procedure. Post operation Mr Langdon visited me in my room to check on my recovery and gave me the opportunity to ask any questions on the operation. I am very satisfied with Mr Langdon and his team on my treatment. December 2019
My marks of 10 across all questions reflect my opinion of James Langdon. Brilliant in all respects, in particular his explanation to a non medical man of my problem and his solution. December 2019
The consultant was fantastic. He explained everything I needed to know at each stage and I felt very confident that I was in good hands. December 2019
Spire Harpenden Hospital
(01582) 714 304